1. Information We Collect

At R&B Group, our primary goal is to enhance your shopping experience by collecting and utilizing information judiciously. The information we gather falls into two main categories:

• 1.1 Account Information

When you register with R&B Group, we collect essential personal details, including your full name, address, email address, and phone number. This information is instrumental in creating a personalized user profile and expediting the order fulfillment process.

• 1.2 Transaction Details

To facilitate seamless transactions, we collect payment information, such as credit card details, and maintain a comprehensive record of your order history. This data not only aids in processing orders efficiently but also enables us to improve our services based on your preferences.

2. How We Collect Information

We employ various methods to collect information, always with the objective of enhancing your overall shopping experience. The primary sources of data collection include:

• 2.1 User Registration:

3. Why We Collect Information

The information we collect serves various purposes, all aimed at delivering a better and more personalized service to you:

• 3.1 Order Fulfillment:

We use your transaction details to process orders, manage deliveries, and provide you with the products or services you’ve requested.

• 3.2 Personalized Shopping Experience:

Account information and order history enable us to tailor our recommendations and offerings to better suit your preferences.

• 3.3 Communication:

We use your contact details to keep you informed about your orders, provide updates on new products or promotions, and address any concerns you may have raised.

• 3.4 Legal Compliance:

We collect and process data to comply with applicable laws and regulations, ensuring a secure and lawful operation of our e-commerce platform.

4. Data Security

Ensuring the security of your data is a top priority for R&B Group. We have implemented robust measures to safeguard your information:

4.1 Secure Storage:

All information is stored on secure servers with restricted access, ensuring that only authorized personnel can retrieve or modify the data.

4.2 SSL Encryption:

Sensitive information, particularly payment details, is encrypted using Secure Socket Layer (SSL) technology. This encryption ensures that your data remains confidential during transmission.

4.3 Firewall Protection:

We employ advanced firewall protection to prevent unauthorized access and secure our infrastructure from potential threats.

4.4 Regular Security Audits:

Our security measures are regularly audited to identify and address potential vulnerabilities proactively.

5. Sharing of Information

R&B Group is committed to protecting your privacy. We do not sell, trade, or otherwise transfer your personal information to external parties unless required by law or for the purpose of providing our services. However, certain circumstances may necessitate the sharing of data:

5.1 Service Providers:

We may share your information with trusted service providers who assist us in delivering our services, such as payment processors and logistics partners. These entities are bound by strict confidentiality agreements.

5.2 Legal Obligations:

We may disclose information when required by law, in response to legal processes, or to protect our rights, privacy, safety, or property.

6. User Rights

At R&B Group, we respect your rights concerning your personal information. You have the following rights:

6.1 Access Your Data:

You can request access to the personal information we hold about you. We will provide you with a copy of the data we have within a reasonable timeframe.

6.2 Correct Inaccuracies:

If you believe that the information we hold about you is inaccurate or incomplete, you have the right to request corrections.

6.3 Request Deletion:

You can request the deletion of your personal information from our records. However, certain legal obligations may require us to retain some information for a specified period.

To exercise any of these rights, please contact us through the channels provided in the “Contact Us” section.

7. Cookies

Cookies are an integral part of providing you with a seamless and personalized browsing experience. They serve various purposes, including:

7.1 Site Functionality:

Cookies are essential for the proper functioning of our website, enabling features such as user authentication and secure transactions.

7.2 Analytics:

We use cookies to gather information about how users interact with our website. This data helps us analyze trends, track user behavior, and improve our platform’s performance.

Please refer to our Cookie Policy for a more detailed explanation of how we use cookies and the options available to you regarding their use.

8. Third-Party Vendors

While R&B Group is a multivendor platform, we maintain strict standards for the protection of your privacy. Our agreements with third-party vendors include provisions to ensure they adhere to the same stringent privacy standards that we uphold.

8.1 Vendor Guidelines:

Vendors on our platform are required to adhere to privacy guidelines outlined in our agreements, ensuring the security of your data.

8.2 Data Access:

Third-party vendors have access only to the information necessary for the fulfillment of their services. They are not authorized to use this information for any other purpose.

8.3 Vendor Commission Policy:

As part of our commitment to transparency, our vendors are subject to a commission policy. Vendors are charged a standard 5% fee per order. Importantly, 2.5% of this commission goes towards supporting charitable causes and Zakat, while the remaining 2.5% is retained by R&B Group for operational purposes.

9. Vendor Registration and Product Approval Process

9.1 Registration Process:

Vendors can register on our platform through the “My Account” page. To ensure credibility and adherence to our standards, vendors are required to submit necessary documents for approval.

9.2 Approval Process:

Upon document submission, our team will review and verify the details. Once approved, vendors gain access to their personalized seller dashboard.

9.3 Store Customization:

Vendors can customize their store information, including images, videos, banners, and contact details, through their seller dashboard.

9.4 Product Addition:

Vendors can start adding their products through the seller dashboard. Once submitted, our team receives a product approval request.

9.5 Product Approval:

Our team reviews product submissions to ensure they meet quality and policy standards. Upon approval, products are displayed in the vendor’s store and across our platform.

10. Seller Responsibilities and Policies

10.1 Product Liability:

Sellers are responsible for the quality, legality, and safety of their products. Any legal action regarding a product sold by a seller must be directed towards the respective seller.

10.2 Platform Limitations:

While sellers have control over their store and product listings, they cannot take actions that impact the entire website’s functionality or content, except for their designated store and products.

11. Compliance with Laws

R&B Group operates within the legal framework set by the government of Pakistan. We adhere to the Data Protection laws and regulations applicable to e-commerce platforms in the country.

11.1 Data Protection Act of Pakistan:

We comply with the Data Protection Act of Pakistan, ensuring that your data is processed lawfully and transparently.

11.2 Regulatory Updates:

We stay abreast of any changes in the legal landscape and promptly update our practices to remain in compliance with the latest regulations.

12. Changes to Privacy Policy

To ensure transparency, any updates or changes to our Privacy Policy will be communicated through prominent notices on our website. Please review this Privacy Policy regularly to stay informed about how we are protecting your data.

13. Contact Us

For any questions, concerns, or to exercise your user rights, please contact us at the following email address: info@rbgoup.com.pk.

Conclusion

Thank you for choosing R&B Group for your online shopping needs. We are dedicated to providing you with a secure, personalized, and enjoyable shopping experience. Your trust is essential to us, and we are committed to earning and maintaining it. We believe in transparency and accountability, and this Privacy Policy is a testament to our commitment to protecting your privacy.

For any further inquiries or clarifications, please do not hesitate to contact us. Your satisfaction is our priority, and we appreciate the opportunity to serve you.